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Questions and answers
Q: Are all items available?
A: Yes, all items are available, and ready for shipping. Sold items
cannot be added to the shopping cart.
Q: Returns policy
A: Any item can be changed or returned within seven days after the
packet has arrived. If you want to return or change an item, please
contact us first by email.
Q: Packing and responsibility of broken items
A: Statues and other fragile items are carefully packed in a plywood
box. Thangkas are sent in a thick cardboard tube. If any item arrives
damaged, you can send it back within 7 days and get your money back,
including shipping costs.
Q: Shipping costs and times
A: On every product page, there is a link "Shipping options"
that shows the costs for that item. Play with the shopping cart to
see shipping costs for more than one item.
Q: What payment methods are available?
A: Visa and Mastercard are the most common methods of payment.
Bank transfer (advance payment) is another convenient option for people
in Europe and some parts of Asia. Bank transfer orders are made normally
through the shopping cart. After placing your order you will get instructions
on how to make the payment.
We don't currently accept checks. Online credit card purchases are
not allowed from some countries. We accept credit card orders on
paper from these countries.
Q: What currencies do you accept?
A: U.S. Dollars, Canadian Dollars, Euros, Japanese Yen, or UK Pounds.
All our prices are displayed in U.S. Dollars, but you can choose one
of the mentioned five currencies at the shopping cart.
Q: Do you ship to Ouagadougou?
A: Yes, we have sent packets to all the five continents without problems.
In the North America all insured shipments are usually
handled by UPS, in Europe and Australia by the Post. We recommend using Express
Mail Service in countries with very high risk of packets getting lost
during the transfer.
Q: Credit card safety
A: It is safe to use a credit card at Tibet Shop. We are
using SSL encryption to protect the your information during the ordering
process. Tibet Shop does not store credit card details anywhere. We
don't even see them. We have done our best to choose a reliable third
party credit card processing company, that is using right tools for
the job. If you don't want to use the online shopping
cart, please print an order
form on paper and send it to Tibet Shop.
Q: The shopping card doesn't accept my card
A: If a red text at the credt card details page tells the payment
was declined, it is a response from your bank. Tibet Shop doesn't
decline cards at this stage. Please contact your bank and ask for
the reason. Very often this kind of problems are cleared this way.
You may also try again and type in the security code of your card,
if you didn't at the first time.
Q: What is a security code?
A: Three last digits on the signature field on the back side of your
Visa or Mastercard. This is also called a CVV or CVC code.
Q: Do I have to bargain to get the right
price?
A: In short, no. We want to treat our customers equally, and make
our prices fair at the first place. Most of our works are in the top
10% regarding quality. Lower prices would force ourselves to heavy
bargaining with the world's best contemporary Buddhist artists, and
we wouldn't go into that. Besides, bargaining over internet is complicated.
Q: Are the thangkas mounted in brocades?
A: Thangkas with Tibetan style brocade framing are marked with
the word "brocade". Thankas without a brocade have
to be mounted in hard frames (not included).
Q: Where can I get brocade framing for my thangka?
A: www.brocades.net offers
mail order framing for individual clients. Located in Canada.
Q: About the width and height of the brocaded
thangkas
A: The measures are for the painted areas, not the materials around.
Q: How do I send e-cards
A: Every product page, or page with an image of a painting or statue,
has a link "Send as an e-card". Click this link and follow
the instructions.
Q: Who are the artists?
A: Thangkas in Tibet Shop are painted by Tibetan, Nepalese and Bhutanese
artists. Traditionally the artists remain anonymous, and they don't
sign their works.
Q: Are the statues and thangkas blessed?
A: A blessing is not something you can buy over the internet,
at least from Tibet Shop. You should ask your spiritual master for
a blessing of the objects. It is good to have these objects blessed,
but will function as sacred objects even without.
Q: Image copyrights?
A: All photos are copyrighted by Tibet Shop. Unauthorized use
is prohibited. Direct links from other sites to our image files
(jpg's) are not allowed. (Please link the html page instead).
However, you may use our images on your web page, if there is a link
from that page to the front page of www.tibetshop.com.
Our photos are available for printed materials, such as books and
leaflets. Screen resolution is not enough for print, unless you want
tiny or very blurry images. Print shops refuse to take web image files.
For this reason we offer higher resolution (5.3 x 4 inches @300dpi)
TIFF files of any artwork you choose at $25 each including the copyrights
for using it in one publication. We will take a new photo, so you
can give us exact instrucions, which parts of the item you want us
to include.
If you buy an item, there is naturally no restrictions in making
and selling any number of prints of it.
Q: Could you evaluate a piece of art I
got from somewhere?
A: We sometimes get questions about the value or the name of statues
and paintings that were bought from somewhere. Unfortunately we cannot
provide this kind of service. Not, because we don't want to help,
but because very often vaguely "Tibetan" items don't belong
to the Tibetan Buddhist tradition at all, and we don't have any knowledge
of them. Also we don't buy this kind of items.
Didn't find an answer? Please, type your
question below or email us.
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